Terms of Service

Your data belongs to you

Watgen operates the platform - we do not own, control, or claim any rights over your business data. Your leads, contacts, message history, and settings belong to you, the business using this account. We act only as the operator running the software on your behalf, the same way a phone company doesn't own the contents of your calls.

What we do - and don't do - with it

• We never sell your data, or your customers' data, to anyone.
• We never share it with other businesses on the platform - every account is walled off from every other account.
• We never use your messages to train AI models beyond generating the specific reply you asked for.
• We only access it to operate the service you've configured: sending/receiving WhatsApp messages via Meta's API, generating AI replies via Anthropic, and storing it securely via our database provider - never for any other purpose.
• Our support team only looks at your data if you ask us to help with something specific.

Isolation between accounts

Every business on Watgen has its own isolated account. Leads, messages, WhatsApp credentials, and settings are scoped to your account specifically - no other business using this platform can see, query, or access your data, and you cannot see theirs.

Your responsibilities

You're responsible for having the right to message your own customers on WhatsApp and for following Meta's WhatsApp Business Messaging Policy - this platform makes it possible to send and receive messages, but consent and compliance with your own customers is between you and them. You're also responsible for keeping your account credentials (login, and any team members you invite) secure.

Export & deletion, any time

You can export your contacts and full chat history at any time from Settings - no need to ask us first. If you want your account and data deleted entirely, contact us and we'll remove it, aside from what we're legally required to retain for accounting purposes.

Who else touches your data

Running this service requires a small number of specialized providers, each used strictly to do their specific job: Meta (delivering WhatsApp messages), Anthropic (generating AI replies), and Supabase (secure database hosting). None of them are permitted to use your data for their own purposes.

Security

All traffic to and from the platform is encrypted. Your WhatsApp access credentials are stored separately from the rest of your data with restricted access. We run regular security reviews of the platform and fix issues as they're found.

Service availability

We aim to keep the platform reliably available, but we don't currently guarantee a specific uptime percentage or a specific backup schedule in writing. If that level of assurance matters for your business, contact us to discuss it before relying on this platform for anything business-critical.

Provided as-is; limitation of liability

This service is provided "as is" and "as available," without warranties of any kind, express or implied, including fitness for a particular purpose or uninterrupted operation. To the maximum extent permitted by law, Watgen and its operator are not liable for any indirect, incidental, or consequential damages - including lost profits, lost data, or lost business - arising from your use of the platform. Our total liability for any claim relating to the service is limited to the amount you paid us in the three months before the claim arose. You're responsible for your own compliance with WhatsApp/Meta policy and applicable law when messaging your customers, and you agree to hold Watgen harmless for claims arising from your own use of the service in violation of those obligations.

Changes to these terms

If we make a meaningful change to these terms, we'll update the date above and let active accounts know.

Contact

Questions about these terms, or a request to export or delete your account, can be sent to ghafoormotorssprt@gmail.com.